I took my big (100lb) dog here and they were fantastic with him! We’ve taken him to several grooming places and he tends to get nervous and skittish. We’ve had people tell us they couldn’t cut his nails because he was too scared and crying. But when we picked him up from VIP, they told us they fell in love with him, he gave them kisses the whole time, and we can bring him back anytime! He looks and smells fantastic (but the scent isn’t grossly overpowering like some places). His nails are clipped to the perfect length, and he was clearly comfortable there. Not only are we excited to take him again, but I think he’s excited to go back!